Politica

Terms and General Conditions

CANCELLATIONS – REFUNDS
To cancel your reservation or participation in the course, you must do so 15 days prior to the start date. After your cancellation, you will have available credit valid for one year for future courses. If you need assistance for your cancellation, please email josymar.espinal@laaurora.do.

If you cannot attend a course you have booked, you can request a transfer date valid for one year. You must notify this at least 14 days before the course starts. For more information, please read the guidelines in the section “Course Transfers”.
If you do not attend a booked course without any notification, refunds do not apply.

 

COURSE TRANSFERS

No additional charges will apply if you wish to change the date of a course. You only need to notify josymar.espinal@laaurora.do at least 15 days before the start date of the course, to confirm availability.
However, a transfer fee of 20% of the course fee (plus ITBIS) will be payable if the notice is received less than 15 days before the date of the original course.

No refund policies apply in the case of a transfer.
Only one course transfer is allowed per person.
Transfer requests for a course must be sent by email to: josymar.espinal@laaurora.do.

 

PRIVACY AND SECURITY POLICIES
All information provided by you from the time of registration until the end of your purchase will be handled in strict confidence and will be kept private.
Your approval will be required before making any information provided public.
We are not responsible for the errors our customers make during the use of the services we offer in laauroracigarworld.com, and will not cover losses caused by: capture errors or misuse of the service, negligent handling, leaving the computer unattended in the middle of an online session, or other security flaws that are the user’s responsibility, etc.
We do not solicit personal information via email. Never provide personal information, passwords, payment methods, among other sensitive information via email.
Always remember to log off once you have finished making your purchase, to prevent anyone else accessing your user and personal information within the website.

 

CREDIT CARD INFORMATION SAFETY

Our portal does not store any credit card information. We use a third party company who provides us with the whole payment process.
The only information we share from our database with the third party company platform is your name, e-mail and the total amount payable.

 

PAYMENT METHODS
You can purchase our courses by phone, in our shop in Santiago or via the Internet. We accept bank transfers, PayPal and the following credit cards: Visa, Mastercard, American Express, Discover and Diner’s Club regardless of the entity or type (credit / debit). The ticketing system uses a secure server and the latest encryption technology.